SUMMARY
LOCATION: Riyadh, Saudi Arabia
VERTICAL: Extra Low Voltage Solution
Project Timeline: Year 2023
PROJECT BACKGROUND
Tatweer Holding Company, a prominent real estate developer in Riyadh, embarked on this project to address the growing challenges associated with their aging network infrastructure. The organization’s complex systems, comprising a diverse array of hardware and software components, were experiencing frequent compatibility and operational issues. These challenges were impacting overall efficiency and risking potential downtime. Jadwa was engaged to provide a comprehensive solution that would ensure the network’s reliability, functionality, and scalability, aligning with Tatweer’s commitment to innovation and excellence.
OBJECTIVES:
- Ensure seamless functionality of the existing network infrastructure & ELV Components.
- Reinstall and maintain key network components, ensuring minimal downtime.
- Troubleshoot and resolve hardware and software compatibility issues to optimize performance.
- Document all troubleshooting steps and best practices for efficient future operations.
JADWA SOLUTION:
Jadwa delivered a comprehensive maintenance and troubleshooting solution for Tatweer Holding Company’s network infrastructure, addressing outdated technology and compatibility challenges.
Reinstallation and Maintenance:
- Complete reinstallation of network cabling, servers, data points, access points, switches, and PBX systems.
- Strategic preventive maintenance to identify and mitigate potential risks.
Troubleshooting Services:
- Resolution of hardware and software compatibility issues.
- Systematic identification and resolution of intermittent failures, ensuring stability.
Process Documentation
- Created detailed documentation of troubleshooting steps, resolutions, and best practices to ensure smoother operations.
Proactive Communication
- Engaged closely with stakeholders to align solutions with their operational needs.
CHALLENGES:
- Managing a diverse system landscape encompassing multiple hardware and software components.
- Resolving compatibility issues and addressing outdated technology infrastructure.
- Handling intermittent system failures that added unpredictability to operations.
- Limited documentation of existing systems, making troubleshooting more intricate.
- Minimizing downtime to maintain uninterrupted operations during maintenance and troubleshooting activities.
- Ensuring the team adhered to stringent documentation requirements for knowledge transfer.
CHALLENGES:
The project successfully achieved all objectives, ensuring Tatweer Holding Company’s network infrastructure was fully operational and optimized for performance. The maintenance and troubleshooting efforts led to:
- Reduced downtime through proactive maintenance strategies.
- Enhanced system reliability by resolving compatibility and failure issues.
- Comprehensive documentation to facilitate smoother future operations.
CONCLUSION
Jadwa’s Installation, maintenance and troubleshooting services provided Tatweer Holding Company with a robust and reliable network infrastructure. Through a systematic approach, proactive problem-solving, and tailored solutions, Jadwa demonstrated its expertise in maintaining and optimizing complex systems, delivering value and ensuring long-term operational excellence for its clients.